2018 Sprint Phone Plans Review — Is The Price Too Good To Be True?

Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. And, as of 2015, Sprint has the highest post-paid churn rate” (rate of contracted customers switching to another carrier) in the nation. Work on providing better quality customer care service for customers. It's also easy to understand the way Sprint's plans work.

Concerning Sprint, when I had them for wireless until 2005, I had no problems with them, Sprint long distance always worked well until I ported from Verizon (regional) to Vonage, about 2 months after porting to Vonage and having cancelled my Sprint long distance I received a bill for services from Sprint, never mind that my account had been cancelled, explaining to them that I would not pay for services Sprint no longer provides me and reiterating that my account had been cancelled and that Sprint had confirmed the cancellation did not seem to make a difference, it all reminded me of what to expect when talking to a 3 year old.

Maybe Sprint should think of some other disincentives to cause the undesirable customers to leave on their own accord. It told me I don't have permission to make payments or make changes to the account without the permission of the account owner (ME!!!). I explained to the agent and he got customer service on the phone.

Like most cell carriers, Sprint has some work to do when it comes to customer service. You'll end up with three great carriers with expensive data plans,” he said. Finally I told them I was not going to for the extended period of time on 5 phones. The manager of the store dialed some kind of secret magical number and handed me their phone to speak with some big chief, or the "king of Sprint", or whatever.

Sprint should communicate what specific actions they've taken internally as a result of my concerns about customer service procedures. So after 35 minutes of this, they put a note in my account information, so that when I go into a SprintPCS store they can look it up and see that I am indeed eligible for the $150 rebate.

I have been trying for months to get a problem resolved that no one at Sprint can give me an answer to. I have now been charge over $1000.00 in a few months due to a mistake on the company's part. Finally, in Jan 2013, we were told we would have to upgrade our cell phones.

The overly aggressive sales staff convinced her to switch plans to some freedom” plan with unlimited data, nd it would only be $160 a month. So many of those U.S. Cellular devices are old or obsolete that it decided to start fresh with phones optimized for Sprint's new Network Vision architecture , which boasts the most up-to-date CDMA and LTE technologies.

We made the fatal mistake of calling customer service to inquire about how much credit we had accrued towards the upgrade of a new phone. While 800-639-6399 is Sprint's #6 most popular phone number, it's not the only way to get a hold of their customer care team.

Sprint has laid off at least 2,500 people, with most of the positions coming from customer service call centers throughout the US, according to Reuters The layoffs mean that Sprint is completely shutting down four of its call cellphone centers, while another two will be scaled back.

The Buzans asked for one year paid service for them and Almitra's mother, new phones and — at the suggestion of law enforcement officers they had spoken with — an identify-theft protection plan. If the average person is calling less than once per month and these people are calling 40 or 50 times more, that takes away from customer service,” Sprint spokeswoman Roni Singleton told the Associated Press.

My phone bill that was supposed to be different once I signed up with the Fair and Flexible plan” was supposed to be 59.99, funny……my bill for one month is 117.00 this is after only 32 of my anytime minutes were used and no internet or downloading has taken place.